Frequently Asked Questions

Question 1

How much is a setup on my guitar?

Answer

Setup prices may vary, due to the type of service required. Every instrument is unique in the work that needs to be undertaken. As a guide a standard setup is £35, which is a full service on your instrument and is reccomended at least once per year. Adjustment and re-profiling of the nut is £40 for all instruments. Adjustment to the saddle on an Acoustic/Classical is £40 with the standard setup.

Question 2

Do I need to bring my own strings?

Answer

Strings in stock for all instrument types of multiple brands. On seeing the guitar we can discuss what strings are to your preference.

If you already have a set of strings, feel free to bring those for your instrument.

Question 3

What musical instruments do you work on?

Answer

All fretted stringed instruments, just contact us to discuss this further.

Question 4

How quickly can I get my instrument back?

Answer

7 - 14 days is the average turnaround time for most guitar servicing. You shall be informed of the instruments progress with the work and once complete, you will be notified.

Question 5

Where can I drop my instrument off?

Answer

There are two drop off points. One in Great Harwood and one in Ashton Under Lyne. To arrange a drop off please contact us so we can book an appointent at either location.

Question 6

What COVID-19 precautions are in place?

Answer

Collections and drops offs take place outside, in complience with current government guidelines. A time slot will be arranged and guitars can be looked over on collection. Please bring your guitar in a case, but if you do not have one, it shall be provided for the duration it is in our care.

Question 7

Do you offer any guaruntees?

Answer

All services come with a 14 day guaruntee*. Instruments can be tried on collection at the workshop location in Ashton Under Lyne. Any minor adjustments can be made to your preference. You are safe in the knowledge that if you want something altering it wont cost any extra. Just contact us and we shall arrange further assistance. Other services that are offered have extended guaruntees which are detailed on collection of the guitar.

I aim to make sure you and your instrument recieve the best aftercare for any service, just contact me with further queries and I will do my best to help.

*Strings are not covered under warranty.

Question 8

Could my instrument be collected from my home?

Answer

A collection and drop off service is available. Should you be unable to make it to either location, we maybe able to come and personally pick them up, all dependant on the current COVID-19 situation.

There is a collection and delivery service for the entire of the UK. A box and pre paid postage label will be sent to you, the service will be carried out and then sent back to your door. Please see the 'Collection and Delivery' section for more details.

Question 9

I live far from the locations, can I send my instrument to you?

Answer

Of Course! Please see the collection and delivery page. We can send you a packaging kit, with pre paid postage labels to box your guitar and send directly to us. A courier will bring you the packaging kit and collect it firectly from your door. We will then contact you on the instruments arrival to discuss the work to be undertaken. On completion of the work and payment, we will send the instrument back to you in the box and packaged, directly to your door. All for the agreed cost.